Shipping & Returns

Shipping Information

All orders made before 3:00pm EST on a standard business day will be processed and shipped the same business day. Orders placed on weekends (Saturdays and Sundays) and National holidays will be processed and shipped the following business day. 

Currently, we do not ship to Alaska, Hawaii and U.S. territories. 

All items are shipped via UPS. 

Ground — $12 flat rate for packages under 3 lbs, for $15 from packages 4 lbs - 5 lbs, $22 packages over 5 lbs. 

Any changes that need to be made regarding a shipping address must be made before 3:00pm EST by calling the Anna Sui Downtown store: 212-941-8406. 

International Shipping

We currently do not ship outside of the continental United States.

Returns & Exchanges

All cosmetic, fragrances and sale item purchases are final sale and are not eligible for return, exchange or store credit.

All full priced apparel are eligible for an exchange or return only within 7 days of receipt of package. Please call the store 212-941-8406 or email us at for more details regarding fit, sizing, color, etc.

The purchaser is in charge of all shipping fees when returning full priced apparel to the store.

All accessories are final sale.